Frequently asked questions: Bikesharing
General
What motivates us?
Which is the vission of Tucycle?
About Tucycle
Operations
How can I use a Tucycle bicycle?
When does Tucycle arrive in my city?
Where does Tucycle currently operate?
How does Tucycle keep your bicycles?
How many bicycles are there in the Tucycle fleet?
Unblock and block
The bicycle does not unblock, what do I do?
Unblock and block
Mobile app
Where can download the application of Tucycle?
Invoicing
Why was my payment rejected?
How much does Tucycle service cost?
I do not get a receipt for my journey.
How are the rates calculated?
Use of the bicycle
How long can I rent a bicycle?
What to do if I have an accident?
How do I report a defective bike?
What should I do if the bicycle breaks during my trip?
How do I find a bicycle nearby?
How do I complete a trip?
Parking
What happens after the bicycle is parked?
Where are the parking stations for bicycles?
Account and registration
I have not received a verification code for the application.
Bicycle safety
How old do I have to be to use a Tucycle bike?
Do I need to wear a helmet?
Notification of unauthorized activities
How can I notify unauthorized activities?