Frequently asked questions: Motosharing

At Tucycle we make it possible for you to get to any point of the city in a simple, fast, fun and sustainable way. We offer shared-use electric motorcycles in Barcelona city and shared-use of bicycles in Gijón city.

You just have to follow 3 simple steps:

1. Download the app: register in the app and wait for us to validate your data.
2. Reserve your motorcycle: on the app map you will see the closest motorcycles.
3. Start your journey!: start by putting on the helmet that you’ll find in the trunk of the motorcycle. Through the app, press the “Start trip” button and… let’s drive!

Tucycle can be used by all persons of legal age who must meet these conditions:

• Be of legal age (+18 years).
• Complete all the personal data that is requested during the registration procedure. The data you enter must match your identity card and driving license. Let’s not forget that it must be real data!
• You must have the national identity document (DNI), foreign identification number (NIE), passport or other equivalent valid and valid identification document.
• You must have a valid and valid driving license for each type of vehicle that you are going to rent in each case. In Spain, you will need one of the following that we name below:
  • Type A1 card with any type of seniority.
  • Type B card with a minimum age of 3 years.
  • Driving licenses issued within the European Union and / or the European Economic Area or Switzerland (previous analogues).

Registering is very easy! You must do it through the app, available for both Android and IOS.

1. Fill in the registration form with all the data and required documentation.
2. Once the process is complete, we will verify your data and notify you when validated.
3. Finally, we will send a verification communication via e-mail or via SMS to the email provided for registration or to your telephone number. You must proceed to confirm the account through the link provided.

You can see the available motorcycles through the map you’ll find in the Tucycle app.

Scan the code you’ll find on the handlebar of the motorcycle. Once unlocked, press P on the right side of the vehicle’s handlebar, put on your helmet, and you’re good to go.

Our service is 24 hours a day, every day of the year.

Yes, you can take a passenger.

In the motorcycle’s trunk you will find two options of different sizes, one for you and the other for the passenger. For this reason, you don’t need to wear your helmet.

Of course, remember that using a helmet is always mandatory throughout all the ride.

Before starting the journey or during the journey, if you see the motorcycle has a fault or is not working properly, you can report it through the application chat. We will be delighted to help you.

In the event that the companion is a minor, this must be:

• Over 12 years old if the driver is not his/her legal guardian.
• Over 7 years old if the driver is his/her legal guardian.

Yes. Our service offers coverage for damage to third parties for both the driver and the passenger.

Once you arrive at your destination, make sure you are in a permitted parking area, otherwise the app will not allow you to end the journey.

1. Put the motorcycle stand on.
2. Store the helmets in the trunk.
3. Access the application and click the “Finish” button.

You must park the motorcycle in the allowed places that we indicate through the app.

The service will be paid for the minutes that your journey lasts. Rate starts from the moment you start the trip, and ends when you finish the journey.

You will see the cost reflected in the app.

The rate starts from the moment you press “Start journey” in your app and ends when you click “End journey”.

During the entire journey you are responsible for the infractions committed, including those derived from bad parking.

We identify the responsible user who will be responsible for the fine.

Your safety is the most important thing to us. In case of accident we advise you to contact us through the application chat.

In the event of an accident, the data that will be requested are:

1. Any documentation and evidence that can help corroborate what happened. For example: part of injuries, material damage (if any), attestation, photographs, videos…
2. A written explanation of what happened.